Hi there,
We're attempting to do a restore of some data that is stored on tape.
When I run the catalog the backup exec engine is crashing.
When I look in the event logs I see the following
Faulting application name: bengine.exe, version: 13.0.5204.1270, time stamp: 0x52c730ee
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting process id: 0x52c
Faulting application start time: 0x01d0d9edf23795b0
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c5863940-45ea-11e5-a826-0017a4779c38
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: bengine.exe
P2: 13.0.5204.1270
P3: 52c730ee
P4: StackHash_4a55
P5: 6.1.7601.18869
P6: 556366f2
P7: c0000374
P8: 00000000000bfc22
P9:
P10:
Attached files:
C:\Users\BackupExec\AppData\Local\Temp\WER9D9A.tmp.appcompat.txt
C:\Users\BackupExec\AppData\Local\Temp\WERA162.tmp.WERInternalMetadata.xml
C:\Users\BackupExec\AppData\Local\Temp\WERA173.tmp.hdmp
C:\Users\BackupExec\AppData\Local\Temp\WERB62C.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bengine.exe_ab508b8724b7d4c85297735bad97b79f6c0c2_cab_8bb8b6f4
Analysis symbol:
Rechecking for solution: 0
Report Id: d5d1b870-45d5-11e5-a826-0017a4779c38
Report Status: 4
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
and
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Backup Exec Alert: Job Failed
(Server: "$ServerName") (Job: "Catalog 00080") Catalog 00080 -- The job failed with the following error: The Backup Exec job engine system service is not responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The contents of the file in that above directory are
Version=1
EventType=APPCRASH
EventTime=130844046353960000
ReportType=2
Consent=1
ReportIdentifier=c5863941-45ea-11e5-a826-0017a4779c38
IntegratorReportIdentifier=c5863940-45ea-11e5-a826-0017a4779c38
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=bengine.exe
Sig[1].Name=Application Version
Sig[1].Value=13.0.5204.1270
Sig[2].Name=Application Timestamp
Sig[2].Value=52c730ee
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_4a55
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18869
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=556366f2
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000bfc22
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=4a55
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=4a5521134910a34ea325206f9bc2e72c
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=2f0c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=2f0c9f6da421fd78e0ca517007348019
UI[2]=C:\Program Files\Symantec\Backup Exec\bengine.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Backup Exec Job Engine stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Symantec\Backup Exec\bengine.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Symantec\Backup Exec\serdll.dll
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\ole32.dll
LoadedModule[14]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[15]=C:\Program Files\Symantec\Backup Exec\BeXML.dll
LoadedModule[16]=C:\Program Files\Symantec\Backup Exec\beclass_mini.dll
LoadedModule[17]=C:\Windows\system32\WSOCK32.dll
LoadedModule[18]=C:\Windows\system32\WS2_32.dll
LoadedModule[19]=C:\Windows\system32\NSI.dll
LoadedModule[20]=C:\Windows\system32\MPR.dll
LoadedModule[21]=C:\Windows\system32\NETAPI32.dll
LoadedModule[22]=C:\Windows\system32\netutils.dll
LoadedModule[23]=C:\Windows\system32\srvcli.dll
LoadedModule[24]=C:\Windows\system32\wkscli.dll
LoadedModule[25]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[26]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Windows\system32\ACTIVEDS.dll
LoadedModule[29]=C:\Windows\system32\adsldpc.dll
LoadedModule[30]=C:\Windows\system32\WLDAP32.dll
LoadedModule[31]=C:\Windows\system32\ATL.DLL
LoadedModule[32]=C:\Windows\system32\SHELL32.dll
LoadedModule[33]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[34]=C:\Program Files\Symantec\Backup Exec\becluster.dll
LoadedModule[35]=C:\Windows\system32\PSAPI.DLL
LoadedModule[36]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCR80.dll
LoadedModule[37]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MSVCP80.dll
LoadedModule[38]=C:\Program Files\Symantec\Backup Exec\besocket.dll
LoadedModule[39]=C:\Windows\system32\iphlpapi.dll
LoadedModule[40]=C:\Windows\system32\WINNSI.DLL
LoadedModule[41]=C:\Program Files\Symantec\Backup Exec\bestdutl.dll
LoadedModule[42]=C:\Windows\system32\MSWSOCK.DLL
LoadedModule[43]=C:\Program Files\Symantec\Backup Exec\BECRYPTO.DLL
LoadedModule[44]=C:\Program Files\Symantec\Backup Exec\catxml.dll
LoadedModule[45]=C:\Program Files\Symantec\Backup Exec\vxACE_3I.dll
LoadedModule[46]=C:\Program Files\Symantec\Backup Exec\vxTAO_3I.dll
LoadedModule[47]=C:\Program Files\Symantec\Backup Exec\vxTAO_IORTable_3I.dll
LoadedModule[48]=C:\Program Files\Symantec\Backup Exec\vxTAO_PortableServer_3I.dll
LoadedModule[49]=C:\Windows\system32\IMM32.DLL
LoadedModule[50]=C:\Windows\system32\MSCTF.dll
LoadedModule[51]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL
LoadedModule[52]=C:\Windows\System32\wshtcpip.dll
LoadedModule[53]=C:\Windows\System32\wship6.dll
LoadedModule[54]=C:\Program Files\Symantec\Backup Exec\beclass.dll
LoadedModule[55]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[56]=C:\Windows\system32\comdlg32.dll
LoadedModule[57]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
LoadedModule[58]=C:\Windows\system32\DNSAPI.dll
LoadedModule[59]=C:\Program Files\Symantec\Backup Exec\vxicuuc24.dll
LoadedModule[60]=C:\Program Files\Symantec\Backup Exec\vxicudt24l.dll
LoadedModule[61]=C:\Program Files\Symantec\Backup Exec\VXCRYPTO.dll
LoadedModule[62]=C:\Program Files\Symantec\Backup Exec\VXSSL.dll
LoadedModule[63]=C:\Windows\system32\clusapi.dll
LoadedModule[64]=C:\Windows\system32\cryptdll.dll
LoadedModule[65]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[66]=C:\Program Files\Symantec\Backup Exec\engine_EN.dll
LoadedModule[67]=C:\Program Files\Symantec\Backup Exec\bemsdk.dll
LoadedModule[68]=C:\Program Files\Symantec\Backup Exec\libvxSigComp2.dll
LoadedModule[69]=C:\Windows\system32\rasadhlp.dll
LoadedModule[70]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[71]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[72]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[73]=C:\Windows\system32\rsaenh.dll
LoadedModule[74]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[75]=C:\Program Files\Symantec\Backup Exec\ipvlapi.dll
LoadedModule[76]=C:\Program Files\Symantec\Backup Exec\DeviceIo.dll
LoadedModule[77]=C:\Program Files\Symantec\Backup Exec\bescsicap.dll
LoadedModule[78]=C:\Program Files\Symantec\Backup Exec\python24.dll
LoadedModule[79]=C:\Program Files\Symantec\Backup Exec\libstsapi.dll
LoadedModule[80]=C:\Program Files\Symantec\Backup Exec\libsts.dll
LoadedModule[81]=C:\Program Files\Symantec\Backup Exec\libsthapi.dll
LoadedModule[82]=C:\Program Files\Symantec\Backup Exec\libsth.dll
LoadedModule[83]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[84]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[85]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[86]=C:\Program Files\Symantec\Backup Exec\becatsrv.dll
LoadedModule[87]=C:\Program Files\Symantec\Backup Exec\catcommon.dll
LoadedModule[88]=C:\Program Files\Symantec\Backup Exec\catshare.dll
LoadedModule[89]=C:\Program Files\Symantec\Backup Exec\catindex.dll
LoadedModule[90]=C:\Program Files\Symantec\Backup Exec\segodbc.dll
LoadedModule[91]=C:\Windows\system32\ODBC32.dll
LoadedModule[92]=C:\Program Files\Symantec\Backup Exec\synthetic.dll
LoadedModule[93]=C:\Program Files\Symantec\Backup Exec\catupgrade.dll
LoadedModule[94]=C:\Program Files\Symantec\Backup Exec\dbutil.dll
LoadedModule[95]=C:\Program Files\Symantec\Backup Exec\bebsdu.dll
LoadedModule[96]=C:\Program Files\Symantec\Backup Exec\bedscomn.dll
LoadedModule[97]=C:\Windows\system32\DSROLE.DLL
LoadedModule[98]=C:\Program Files\Symantec\Backup Exec\BeCatDrv.dll
LoadedModule[99]=C:\Windows\system32\odbcint.dll
LoadedModule[100]=C:\Program Files\Symantec\Backup Exec\BECATDRV_EN.dll
LoadedModule[101]=C:\Program Files\Symantec\Backup Exec\BeCatSrv_EN.dll
LoadedModule[102]=C:\Program Files\Symantec\Backup Exec\ImageBasedFHPlugin.DLL
LoadedModule[103]=C:\Program Files\Symantec\Backup Exec\LegacyBEPlugin.DLL
LoadedModule[104]=C:\Program Files\Symantec\Backup Exec\BEImage.DLL
LoadedModule[105]=C:\Program Files\Symantec\Backup Exec\DynamicQueryPlugin.DLL
LoadedModule[106]=C:\Program Files\Symantec\Backup Exec\OracleFHPlugin.DLL
LoadedModule[107]=C:\Program Files\Symantec\Backup Exec\RemoteFHQueryPlugin.DLL
LoadedModule[108]=C:\Program Files\Symantec\Backup Exec\DB2FHPlugin.DLL
LoadedModule[109]=C:\Program Files\Symantec\Backup Exec\NdmpFHPlugin.DLL
LoadedModule[110]=C:\Program Files\Symantec\Backup Exec\libcatalog.dll
LoadedModule[111]=C:\Program Files\Symantec\Backup Exec\libbasictemplate.dll
LoadedModule[112]=C:\Program Files\Symantec\Backup Exec\THEFHPlugin.DLL
LoadedModule[113]=C:\Program Files\Symantec\Backup Exec\THEFH_LibBasicTemplate.dll
LoadedModule[114]=C:\Program Files\Symantec\Backup Exec\THEFH_LibCommon.dll
LoadedModule[115]=C:\Program Files\Symantec\Backup Exec\THEFH_LibCatalog.dll
LoadedModule[116]=C:\Program Files\Symantec\Backup Exec\ArchiveQueryPlugin.DLL
LoadedModule[117]=C:\Windows\system32\bcrypt.dll
LoadedModule[118]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[119]=C:\Windows\system32\SQLSRV32.dll
LoadedModule[120]=C:\Windows\system32\CRYPT32.dll
LoadedModule[121]=C:\Windows\system32\MSASN1.dll
LoadedModule[122]=C:\Windows\system32\sqlsrv32.rll
LoadedModule[123]=C:\Windows\system32\SspiCli.dll
LoadedModule[124]=C:\Windows\system32\odbccp32.dll
LoadedModule[125]=C:\Windows\system32\DBNETLIB.DLL
LoadedModule[126]=C:\Windows\system32\security.dll
LoadedModule[127]=C:\Windows\system32\SECUR32.DLL
LoadedModule[128]=C:\Windows\system32\credssp.dll
LoadedModule[129]=C:\Windows\system32\msv1_0.DLL
LoadedModule[130]=C:\Windows\system32\ntdsapi.dll
LoadedModule[131]=C:\Windows\system32\schannel.DLL
LoadedModule[132]=C:\Windows\system32\ncrypt.dll
LoadedModule[133]=C:\Windows\system32\netbios.dll
LoadedModule[134]=C:\Program Files\Symantec\Backup Exec\ndmpcomm.dll
LoadedModule[135]=C:\Program Files\Symantec\Backup Exec\benetapi.dll
LoadedModule[136]=C:\Program Files\Symantec\Backup Exec\benetutl.dll
LoadedModule[137]=C:\Program Files\Symantec\Backup Exec\benettcp.dll
LoadedModule[138]=C:\Windows\System32\msxml6.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Backup Exec Job Engine
AppPath=C:\Program Files\Symantec\Backup Exec\bengine.exe
I read the following TECH article https://support.symantec.com/en_US/article.TECH212... but it doesn't apply since we don't have the "Use storage media-based catalogs" selected.
Any thoughts on where to take this?